Welcome to Tanganyika Coffee. These Terms and Conditions explain how customers may contact us, place orders, make payments, and receive products from Tanganyika Coffee.

Customers may contact Tanganyika Coffee through:

- Email: info@tanganyikacoffee.com  
- Cell phone:+ 1 450 374 4514 

will confirm

​

- The requested product and quantity
- The price
- Payment instructions
- Shipping arrangements
- The estimated delivery time

An order is considered confirmed only after Tanganyika Coffee has accepted the order and received the agreed payment 

Customers should not send payment unless they have first received official payment instructions directly from Tanganyika Coffee.

​

 Samples and International Shipping 

​

For orders shipped outside of Burundi, Tanganyika Coffee may send a sample first for the customer’s review.

After the customer approves the sample and the parties agree on the product, quantity, price, shipping details, and payment, Tanganyika Coffee will prepare and send the full order.

​

The customer is responsible for providing accurate delivery information and complying with any customs, import, tax, or other requirements in the destination country.

            Shipping and Delivery

Shipping arrangements, costs, and delivery times will be discussed and agreed upon before the order is sent.

Tanganyika Coffee is not responsible for delays caused by:

- Customs or border authorities
- Incorrect or incomplete delivery information
- Shipping companies or postal services
- Weather, public emergencies, or other events beyond our reasonable control

Customers should inspect their order upon delivery and contact us promptly if the package is damaged, opened, or incomplete.

            Returns, Refunds, and Complaints

Because coffee is a food product, returns may not be accepted once the product has been opened or used.

If your order arrives damaged, incorrect, or defective, contact Tanganyika Coffee as soon as possible by email or phone. Please provide:

- Your name and order information
- A description of the problem
- Photographs of the product and packaging, if applicable

We will review the issue and determine whether a replacement, refund, or another solution is appropriate.

Refunds, where approved, will be made using a method agreed upon by Tanganyika Coffee and the customer.

##7. Product Information

Coffee flavor, aroma, color, size, and other characteristics may vary between harvests and batches. Product descriptions and tasting notes are provided for general information and are not guaranteed to be identical for every order.

Customers should inform Tanganyika Coffee of any allergies, dietary concerns, or other relevant requirements before ordering.

##8. Intellectual Property

The **Tanganyika Coffee** brand name, logo, photographs, designs, text, product descriptions, and other brand materials are the exclusive property of Tanganyika Coffee unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use these materials without our prior written permission.

##9. Acceptable Use

Customers must not:

- Use Tanganyika Coffee’s name or materials without permission
- Provide false or misleading information
- Attempt to misuse our website, email, phone service, or social media pages
- Engage in fraudulent, abusive, or unlawful activity

##10. Changes to These Terms

Tanganyika Coffee may update these Terms and Conditions when necessary. The updated version will apply from the date it is published or provided to customers.

##11. Governing Law

These Terms and Conditions shall be interpreted according to the laws applicable in **Burundi**, unless another law is required by the customer’s country or applicable regulations.

##12. Contact Us

For questions, orders, payments, shipping, or complaints, contact us directly:

By placing an order with Tanganyika Coffee, you confirm that you have read and accepted these Terms and Conditions.